Shipping policy

SHIPPING POLICYS
FAQ SHIPPING

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Please allow 1-2 days for your order to be processed for shipping. We make

every effort to fulfill orders as quickly as possible. Understand we are a team of

humans, working with human hands, and human brains. We aren't perfect. Read

more about order processing here.

WHAT ABOUT SHIPPING?

We ship Billy! both domestically and to a select number of international

destinations. Shipping times depend on your location. If you live down the street

from us in Chicago, you'll get it faster than if you live in Hawaii. The USPS site

quotes, but does not guarantee, 2-8 business days for domestic delivery.

International shipping is longer.

Personalized (custom) orders take 6-8 weeks to create and deliver because

they are made-to-order.

INDIANAPOLIS

Free delivery (Monday, Wednesday and Friday) on orders over $75.

Orders placed by 2pm on delivery days will

be delivered the same day. Deliveries occur between 3pm & 7pm.

Deliveries occur between 3pm & 7pm.

All orders within the delivery zone will be delivered in the late afternoon / early evening.

We will work with you to arrange contactless delivery.

We deliver to one address per order.

INDIANAPOLIS (OUTSIDE DELIVERY ZONE)

Orders placed by customers located outside of the INDIANA delivery zone will be shipped the same day (Monday - Friday)

REST OF UNITED STATES

Orders are generally shipped within 48 hours (Monday - Friday) using USPS. USPS delivery standard is 2 - 7 days, but they report delays

are occurring. Flat rate shipping fee of $10. Free shipping on orders over $75 (after discounts, before taxes).